Delivery and Returns
Delivery
We aim to dispatch your order within 24 hours, subject to stock availability. If you have chosen free collection we will contact you to arrange a convenient time.
All UK orders posted out will be sent first class via Royal Mail. Overseas items will be tracked and signed for. Our delivery rates are as follows:
| UK | £4.95 (small parcel up to 1kg) £6.95 (small parcel between 1 - 2kg) £7.95 (medium parcel up to 2kg) |
| Europe | £15.95 per item (up to 2kg) |
| Rest of the World | £29.95 per item (up to 2kg) |
Returns Policy
If for any reason you are unhappy with your purchase, the item can be refunded or exchanged, subject to the conditions below. Please contact us at the shop on 01335 300374 or by emailing enquiries@steppingstonesashbourne.co.uk if you have any questions.
Unworn Shoes
You can return unworn shoes for either a full refund, exchange or credit note within 28 days of purchase. The shoes must be undamaged and in the original box. Please note that sale items can only be returned for an exchange or credit note.
Proof of purchase is required. Please note that a refund will not include postage costs.
Defective Merchandise
Any defects in workmanship or materials (excluding wear and tear) are warranted by the manufacturer, and will be exchanged at the manager’s discretion. Please contact us to discuss the defect.
Returns Address
Stepping Stones Shoes
1 Market Place
Ashbourne
Derbyshire
DE6 1EU